Privacy policy.

At ETCH (Elevate Training, Coaching & Hypnosis), we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

ETCH (Teresa Harris Boag) is registered with the Information Commissioner’s Office (ICO).

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1. Who We Are

ETCH – Elevate Training, Coaching & Hypnosis

Business owner: Teresa Harris Boag

Website: www.etchukltd.com

Email: hello@etchukltd.com

ICO Registration Number: [ZB890975]

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2. What Information We Collect

We may collect and process the following personal data:

• Name and contact details (e.g. email, phone number)

• Professional information (e.g. job title, organisation)

• Payment details (if you make a purchase)

• Health or wellbeing information (only with your explicit consent, for coaching or hypnotherapy)

• Website usage data (e.g. IP address, cookies – see section 7)

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3. How We Use Your Information

We use your information to:

• Deliver coaching, training or hypnotherapy services

• Provide access to courses or workshops

• Respond to enquiries

• Manage bookings and payments

• Send updates, resources, or newsletters (with consent)

• Fulfil legal and regulatory obligations

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4. Legal Basis for Processing

We rely on one or more of the following legal bases:

• Your consent (e.g. for email marketing or health-related data)

• Contractual necessity (to provide services you’ve requested)

• Legal obligation (for record-keeping or safeguarding)

• Legitimate interest (to run and improve our business)

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5. Sharing Your Information

We do not sell your data. We may share it with:

• Trusted service providers (e.g. payment processors, email platforms)

• Regulators or legal authorities where required

• Your GP or emergency services (only in the case of serious risk, and with appropriate consent or legal justification)

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6. How We Store and Protect Your Data

• Data is stored securely using password-protected devices and trusted platforms (e.g. Squarespace, Google Workspace).

• Health-related data is stored separately and treated with strict confidentiality.

• We retain data only as long as necessary for service delivery or legal obligations (typically up to 7 years for clinical records).

• You have the right to access, correct, or request deletion of your data at any time.

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7. Cookies & Website Analytics

Our website may use cookies to improve your experience and gather anonymous usage data via services like Google Analytics. You can adjust cookie settings in your browser.

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8. Your Rights

You have the right to:

• Access your personal data

• Correct or delete inaccurate data

• Withdraw consent at any time

• Object to processing or request restriction

• Lodge a complaint with the ICO if you’re unhappy with how your data is handled: www.ico.org.uk

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9. Contact Us

If you have any questions about this policy or your data:

Email: hello@etchukltd.com

Phone: 07539 979149

Website: www.etchukltd.com