Terms of service.
By booking, paying for, or attending a session or service provided by ETCH - Elevate Training, Coaching and Hypnosis UK Limited, you confirm that you have read, understood, and agreed to the following Terms of Service. These terms form the agreement between the client and ETCH UK Limited.
⸻
1. Nature of Services
You are engaging the services of ETCH - Elevate Training, Coaching and Hypnosis UK Limited for coaching, hypnotherapy, training and/or consultancy.
These services are designed to provide professional guidance, tools, and support relating to emotional wellbeing, personal development, behavioural change, leadership development, and workplace wellbeing.
While many clients experience positive outcomes, specific results cannot be guaranteed. Outcomes vary depending on individual circumstances, readiness for change, and engagement with the process.
Services are collaborative and are guided by the issues and goals that the client chooses to bring to each session.
⸻
2. Suitability for Services
ETCH - Elevate Training, Coaching and Hypnosis UK Limited provides coaching and hypnotherapy services for personal development and emotional wellbeing.
These services may not be appropriate for individuals experiencing severe or complex mental health difficulties requiring medical, psychiatric, or specialist clinical care.
ETCH - Elevate Training, Coaching and Hypnosis UK Limited reserves the right to decline or discontinue services if it is considered that a client’s needs would be better supported by another professional service.
⸻
3. Client Health Information
To ensure services are safe and appropriate, clients agree to provide accurate and relevant information regarding their wellbeing where it may affect the work.
Clients should inform ETCH - Elevate Training, Coaching and Hypnosis UK Limited of:
• diagnosed mental health conditions
• current psychological or psychiatric treatment
• prescribed medication relating to mental health
• substance use that may affect participation in sessions.
Failure to disclose relevant information may affect the suitability of services.
ETCH - Elevate Training, Coaching and Hypnosis UK Limited reserves the right to decline or discontinue services where appropriate disclosure has not been provided.
⸻
4. Session Fees & Payment
Fees for services will be agreed prior to booking.
Full payment is required in advance to secure your appointment or service.
Payment is made via the secure payment link provided.
Where programmes or packages are offered, payment terms will be agreed prior to commencement.
Bookings are confirmed once payment has been received.
⸻
5. Cancellation & Rescheduling Policy
A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.
Cancellations with less than 48 hours’ notice, or non-attendance without notice, will be charged in full and any prepaid session will be forfeited.
If a client arrives late, the session will still end at the scheduled time.
⸻
6. Session Frequency & Duration
The number and frequency of sessions will be discussed based on the client’s goals and circumstances.
Any suggested programme or number of sessions is a guide rather than a guaranteed course of treatment and may change depending on progress and needs.
⸻
7. Confidentiality
Sessions are conducted in a confidential and non-judgmental environment.
Information shared during sessions will remain private unless:
• disclosure is required by law
• there is a concern regarding serious risk of harm to the client or others.
Brief professional notes may be kept in accordance with professional standards and applicable data protection regulations.
⸻
8. Client Responsibility & Engagement
Coaching and hypnotherapy are collaborative processes.
Clients are expected to actively participate in sessions and engage with the process of change. This may include reflection, applying insights, and using tools or recordings between sessions where appropriate.
Clients acknowledge that their decisions, actions, and progress remain their responsibility.
⸻
9. Scope of Practice
Services provided by ETCH - Elevate Training, Coaching and Hypnosis UK Limited do not constitute medical, psychiatric, or psychological treatment, and do not provide diagnosis or medical advice.
Clients should consult their GP or healthcare provider for medical or mental health concerns.
Clients should not discontinue or alter prescribed medication without consulting their healthcare provider.
⸻
10. Third-Party Communication
Sessions are private between practitioner and client.
ETCH - Elevate Training, Coaching and Hypnosis UK Limited does not liaise with third parties on a client’s behalf, including but not limited to:
• schools
• employers
• healthcare professionals
• legal representatives
• family members.
Requests for reports or communication with third parties may fall outside the scope of services.
⸻
11. Legal Proceedings
Clients must inform ETCH - Elevate Training, Coaching and Hypnosis UK Limited if they are currently involved in legal proceedings, court cases, or disputes where emotional or mental wellbeing may be relevant.
Services provided are not intended for legal evidence, expert reports, or court testimony.
ETCH - Elevate Training, Coaching and Hypnosis UK Limited does not provide legal reports or expert witness services.
⸻
12. Crisis & Emergency Support
ETCH - Elevate Training, Coaching and Hypnosis UK Limited is not an emergency or crisis mental health service.
If you require urgent mental health support, please contact:
• your GP
• NHS 111
• emergency services.
⸻
13. Limitation of Responsibility
Services provided by ETCH - Elevate Training, Coaching and Hypnosis UK Limited are based on professional training, experience, and good practice.
However, the practitioner cannot be held responsible for outcomes resulting from the client’s personal choices, actions, or interpretations during or after sessions.
Work is guided by the information and issues presented by the client. The practitioner cannot be responsible for matters that are not disclosed.
⸻
14. Recording of Sessions
Sessions may not be recorded, filmed, or otherwise captured by clients.
⸻
15. Online Sessions
For online sessions, clients are responsible for:
• ensuring they have a stable internet connection
• accessing the session from a private and suitable environment
• ensuring minimal interruption during the session.
⸻
16. Refund Policy
Fees paid for completed sessions are non-refundable.
Where a programme or package has been purchased, unused sessions may only be refunded at the discretion of ETCH - Elevate Training, Coaching and Hypnosis UK Limited.
⸻
17. Professional Boundaries
Services are provided within a professional practitioner–client relationship.
The aim of the work is to support clients in developing greater independence, resilience, and self-awareness.
Sessions are not intended to create dependency.
⸻
18. Right to Decline or End Services
ETCH - Elevate Training, Coaching and Hypnosis UK Limited reserves the right to decline or discontinue services where:
• services fall outside the practitioner’s professional scope
• appropriate disclosure has not been provided
• the working relationship is not considered productive or appropriate
• the client’s needs would be better supported by another professional.
⸻
19. Hypnotherapy
Where hypnotherapy is used, clients remain aware and in control at all times.
Hypnosis is a collaborative process and cannot make a person act against their will or values.
Participation in hypnosis, EFT, and somatic techniques is voluntary.
⸻
If you have any questions about these terms, please get in touch before booking your session.